Skip to main content

Customer Service Focused On Total Customer Satisfaction

When it comes to after installation support and customer service, Hydromat is second to none. Whether you are calling for technical support, ordering parts, or getting a quote on a rebuild; the Hydromat Service Team has the answer. To help you with your parts needs, our expert customer service associates will get you the replacement components you need to get your machines back up and running as soon as possible.

On our staff we have a team of dedicated support technicians to take your phone calls during business hours, as well as a 24/7 system should you need assistance day or night.

At Hydromat, we are dedicated to after sales support. Total Customer Satisfaction is not just a phrase for us at Hydromat; it’s a way of life.


Quality Assurance

The Quality Department at Hydromat is crucial to our success. Every component we produce is engineered for perfection and measured for every angle, surface, and statistic imaginable. Our Quality specialists are involved in the building process from the beginning. They work with engineers to ensure that each part we produce will surpass the required tolerances.

Once the part has successfully passed our stringent standards, the Quality Team and setup Technician work together to review the entire process to ensure each component is produced with the fastest cycle time possible.

At Hydromat, we collect and catalog data on every machine, process, and part produced. It’s our underlying goal to achieve excellence in every aspect of the manufacturing business and with the help of the Quality Assurance Team, we are always improving our process.

Another aspect of the data collected by Quality Systems is for future technical reference. Should you ever need service via the phone from our COP team or a service technician dispatched to your site, we will have all the necessary data available at our finger tips to get your Hydromat Rotary Transfer Machine back up and running in the shortest period of time possible.


Machine Support: To Serve and Protect

Warranty & Paid Service • Technical Support & Field Service • 24/7 Machine Support • Dedicated Staff Of Experienced Technicians

Are you having issues with your machine and need help? Call the Hydromat COP (Customer Operations Partner) team and talk to one of our experienced service experts. With over 40+ years of Hydromat experience, there isn’t a problem this knowledgeable staff hasn’t seen and resolved.

On our staff, we have a team of dedicated support technicians to take your phone calls during business hours, as well as a 24/7 system should you need assistance day or night. Standard Business Hours and After Hours & Weekend Support Contact Information is listed below.

During Business Hours - All Machine Support

During standard business hours call the Hydromat Customer Operations Partner team: 314.810.3856

Mon – Thu 7:00am – 5:00pm (CST) | Fri 7:00am – 4:00pm (CST) Call: (314) 810-3856 or email: customerserviceshop@hydromat.com

For Non-FANUC Controlled HYDROMAT machine support ONLY

Submit Form: Non-FANUC Controlled AFTER-HOURS SUPPORT

 

For FANUC Controlled ICON and HYDROMAT machine support ONLY

Submit Form: FANUC Controlled AFTER-HOURS SUPPORT

 


Hydromat Customer Service Additional Services

We understand the importance placed on your Hydromat machine when it comes to the health of your business. To keep machine downtime to a minimum Hydromat Customer Service has added Health Checks to their list of services. Hydromat Machine Health Checks focus on evaluating the machine to decrease cycle times, improve efficiency, and overall fully utilizing your Hydromat machine.

To Inquire about a Machine Health Check Call 314.810.3856

 

Training sessions held primarily in a classroom setting at the Hydromat facility in St Louis, MO. The training program covers overall operations and functions of the Hydromat machines: operations, table functions, hydraulics, pendent controls, major components, general maintenance, etc.

Training Schedule

 

Customized training solutions for your associates. Training programs can be customized for operators, maintenance, engineers, or any combination to suit your needs. Training programs are customized and tailored to meet organization’s specifications and training requirements. Hydromat’s custom training programs are available on the Hydromat campus in St. Louis, MO or on-site at the customer’s facility.

Training Schedule

 

Hydromat interactive CD training course for Rotary Transfer machines. The CD set is a step-by-step program designed to familiarize you with machine set-up and operation, allowing you to work at your own pace. This interactive series is meant for use as a beginner training course.

Training Schedule

 

HSL Direct is Hydromat’s Parts Department & Replacement Parts Supplier. HSL Direct carries a large inventory of replacement machine parts for your Hydromat EPIC, Hydromat Legacy, and ICON Technologies machines.

HSL Direct Replacement Parts